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A Bicester Village (BV) high-end fashion retailer wanted to be better placed to manage daily deliveries of stock to their stores and stock rotation to ensure they were best placed to maximise sales instore.
The client wanted to collaborate with a specialist retail storage and logistics partner because they were unable to:
“Great energy and commitment from our first conversation. The ‘HS&L’ team tailor their approach to meet our expectations. Smooth communication, plus ad-hoc and on-time support allow us to run our business efficiently, raise effectiveness and response times to requests from clients, which actively contributing to the growth of our store.”
The client has regular deliveries of new stock delivered directly into HS&L’s warehouse.
The HSL team bring the deliveries to the client’s POD and notify them via WhatsAppaboutwhathasarrived. Clients have a personalised key fob to their pod, which allows 24/7 access.
The client sends a team of 2-3 people from their BV store to the warehouse on a daily basis, usually between 12 noon and 4pm. Stock is correctly sorted and/or stored.
The client decides which items should be delivered to the store the following
The client uses their back-office systems to identify which items need to be replenished, this ensures they have the correct stock in store to maximise sales.
The pre-selected stock is successfully delivered into the store by HSL’s dedicated driver.
HS&L’s driver collects the empty crates and any stock (old stock, bad sellers, poor size runs) they want to return to the team working in the client’s storage POD.
The process continues on an ongoing daily basis.
